Sources of Help

In this section is information that can help people struggling to keep warm and home and afford their fuel bills. It also provides support for those working to assist clients experiencing fuel poverty.

For Households

Information relevant to householders about reducing energy use and managing fuel bills can be found here. Contact details for some useful advice and support organisations are also given.

Grants for Heating, Insulation and Gas Connections; You and your Fuel Supplier; Fuel Bill Problems; Energy and Money Advice

Advisors Toolkit

Primarily at supporting frontline advisors from various fields whose clients are in or at risk of fuel poverty and who are possibly vulnerable.

Save Money, Paying for Energy, Insulation, Sources of Help and Funding, Maximising Income, Renewables & Adequate Heating

Person holding their hands next to radiator

Energy saving social media toolkit

We created a free social media toolkit with energy saving and reducing messages for Facebook and Instagram.

The social media messages focus on helping households safely reduce their energy use. We’ve shared free and low cost tips, we don’t recommend gadgets or new appliances.

Postcode Checker

We’ve launched a new tool to help people in Scotland to find support in their local area if they are struggling with or worried about their energy bills.

Further Links

Here are some organisations, charities and websites where you may be able to find further help.

Citizens Advice Scotland 0808 800 9060
CAS analyses the problems people bring to its advice services and campaigns for change where it is needed most.

Energy Ombudsman
Independent ombudsman service to help resolve customer complaints / disputes with energy suppliers.

Home Energy Scotland 0808 808 2282
The Scottish Government’s ‘one-stop shop’ to contact the network of local advice centres across Scotland which offer free and impartial energy efficiency advice and information on grants.

National Energy Action (NEA)
EAS’s sister organisation in England, Wales and Northern Ireland. NEA aims to eradicate fuel poverty and campaigns for greater investment in energy efficiency to help those who are poor or vulnerable.

Ofgem
The regulator for Britain’s gas and electricity industries.

Scottish Living Wage Accreditation
The Scottish Living Wage Accreditation Initiative aims to increase the number of employers in Scotland who are recognised for paying their staff the Living Wage.

Scottish House Condition Survey
Scottish Government-run housing research project, looking at both the physical condition of Scotland’s homes as well as the experiences of householders. A key source of the most up to date fuel poverty statistics.

MoneySavingExpert
They have produced a simple too to help people understand what the impact of the UK Government’s Energy Price Guarantee will be on their energy bills

Go Compare
They have produced a simple tool, using data from the Centre for Sustainable Energy, to allow people to estimate the costs of running devices and heating in their homes. It also affords a comparison with another device to illustrate the impact of choices that people may make.

The Energy Savings Trust produces several tools to aid people make decisions about the installation of energy efficiency measures.

Scottish Confederation Of Park Home Residents Associations (SCOPHRA)
Voluntary organisation formed to provide support and guidance for Park Home (Mobile Home) permanent residents across Scotland.

SCOPHRA work with the Scottish Government and guide on proposed legislation around Park Home living.